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‘The job kills any life really’: secrets of a UK airport security officer | Airline industry


Delinquent work hours, lengthy days in your ft, and coping with impatient and generally disagreeable passengers. Such is the lifetime of an airport safety officer.

Their function is to verify passengers and their baggage earlier than boarding, and they’re key to making sure security and the graceful operating of an airport. However the work is just not properly paid, and airports are struggling to recruit sufficient individuals to employees the X-ray machines and steel detectors as air journey rebounds after Covid.

As airports get busier and the queues to get by means of safety get longer, these on the frontline are underneath stress.

Now a safety officer who has labored for a number of years within the terminal at Stansted airport, situated north-east of London, has come ahead to share the behind-the-scenes realities of the job. The Guardian is defending his identification as a result of that is his solely employment.

He at present works two lengthy shifts every week, largely on the weekends, with very early begins to handle the morning peak departure instances.

“They can’t seem to keep people. But it is difficult work. Generally we start work at 4am, so getting up at 2am to get yourself into work is a killer. Of course you have to go to sleep early, so it kills any life really,” the person, who’s in his 50s, advised the Guardian.

He earns £14 an hour and takes residence about £1,200 a month.

Manchester airport queue
Manchester airport was among the many UK airports with giant queues after colleges closed for Easter. {Photograph}: Peter Byrne/PA

Working in a crew, a bunch of colleagues are primarily based round an X-ray machine. Passengers are greeted after which requested to take their belongings out of their pockets, to place them and their luggage right into a plastic tray to be screened.

The passengers cross by means of a steel detector and if required, they’re searched.

Every safety officer is simply allowed to sit down on the X-ray machine, monitoring the display screen for a most of 20 minutes. But that is usually the one time throughout their shift {that a} safety officer is ready to sit down, bar transient tea breaks.

“The issue we have is lack of staff,” he mentioned. “The last couple of times I have been in, we’ve got to the end of our shift and there has been no one to take over from us. We’ve had to close the doors to the lane and just walk away.”

“It was particularly bad a couple of weeks ago. We left the machine full of bags, loads of people queueing to get in, we had to just shut the machine and walk away from it,” he mentioned, including that managers needed to scramble to search out employees to take over.

The safety officer believes a present lack of employees prevents Stansted from opening up sufficient safety lanes, resulting in lengthy queues, or “snakes” of passengers, and extra individuals lacking their flights.

“When the machine is full up with trays that need to be searched, the machine stops, and no one goes through, which stops the whole procedure and the snakes get incredibly long. You can hear people calling out from the lanes; they are missing their flight. Passengers are quite often in tears, which isn’t nice.”

Interior shots of Stansted airport
About half of terminal safety officers at Stansted took voluntary redundancy throughout the Covid pandemic. {Photograph}: Graham Turner/The Guardian

About half of the terminal safety officers at Stansted took voluntary redundancy throughout the pandemic, as a part of plans by the airport’s proprietor, Manchester Airports Group, to cut back its prices whereas planes remained grounded by Covid journey restrictions.

The group is planning to rent about 300 individuals to fill vacancies, with adverts for brand new recruits on the London underground, urging them to “Make an impact on countless passengers”, whereas promising that each one coaching is included and no expertise is required.

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Among the many incentives designed to attraction to potential employees is an 80% low cost on bus and prepare journey to the airport, in addition to a free bus from north London for workers beginning work earlier than public transport begins.

A spokesperson for London Stansted mentioned the airport had acquired an “excellent” response to its recruitment drive, with many candidates already going by means of vetting and coaching. They mentioned the airport was “confident we will have the terminal security officers we require to run a full flight schedule this summer.”

The safety officer believes he and his colleagues would really feel extra valued in the event that they earned extra for finishing up their essential work.

“They could fill all the jobs tomorrow if they paid people more money. It all comes down to the fact they won’t pay more wages. They have decided it is a low-paid job,” he mentioned. “If I could, I would leave tomorrow.”



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