On Rip Off Britain at present, presenter Angela Rippon spoke to Dave Spragg, who had been left with a £3,000 debt that was not his personal. With sky excessive power costs and rising inflation, paying payments can already put lots of pressure on one’s funds, so when Dave began receiving power payments for an deal with that was not his, he didn’t know what to do.
The power payments he acquired got here from Scottish Power, regardless of him being with a very totally different supplier.
On January 29, Dave acquired a letter from Scottish Power, welcoming his household to their new residence. Nonetheless as he had lived in his home for 20 years, Dave known as up the power agency to inform them about their error nevertheless it proved troublesome for him to get in contact with them.
Regardless of months of attempting to get in contact with them, the payments saved coming to his home and including up. Finally, he was instructed he owed Scottish Power virtually £3,000, although these weren’t his payments.
He mentioned: “Depending on which letter you believe, it’s a little short of £3,000”.
“Wow, that’s a staggering amount,” Ms Rippon mentioned.
Talking about his psychological state, Dave mentioned: “We are trying to set up a business, we have elderly relatives that we are trying to take care of, we don’t need this extra stress.”
All of the whereas, Dave was nonetheless paying his precise power suppliers.
In an try to get Scottish Power to cease sending payments, Dave raised a criticism with the Vitality Ombudsman.
The Ombudsman verified that there was an deal with error on the electrical energy provide database.
This was why Dave was receiving another person’s power payments as the corporate was getting his deal with confused with another person’s.
They dominated in Dave’s favour, ordering Scottish Power to cease billing him. Scottish Power apologised and despatched him £75 for compensation.
Nonetheless 5 months after this ruling, debt collectors turned up at Dave’s home demanding that he settle the invoice.
He defined to Rippon that he didn’t permit them into his property. He needed to indicate them the case file to show that this was not his debt.
He mentioned: “We’re on the finish of our tether, we don’t know what to do, which is why we’re so glad that you simply agreed to return and discuss to us.”
Rippon responded: “It is an extraordinary story. I fear you are not alone with it Dave, that’s the only thing.”
Scottish Power told Rip Off Britain that they had removed Dave’s name from the account that had wrongly been registered to it and they made a good will payment by way of apology back in September 2021.
They admitted that they “didn’t reconcile this with the supply address data used by the debt collection agency” when their agents knocked on Dave’s door five years later.
Scottish Power confirmed that the records have now been updated, and it apologised again to Dave and made another good will payment.
They assured Dave this won’t have any impact on his credit rating.
A ScottishPower spokesperson said to Categorical.co.uk: “We’re sorry for the issues experienced by Mr and Mrs Spragg and the time it has taken to fully resolve their complaint. We did close the billing account and remove Mr Spragg’s address for any correspondence associated with the meter and made a goodwill payment of £75 in September 2021.
“However, in error, we didn’t reconcile this with the supply address data, which was the information used by the debt collection agency earlier this year. This has now been corrected following a visit from our customer liaison team.
“We can assure Mr and Mrs Spragg there is no impact on their credit rating and apologise for any distress caused by the delay in sorting everything out. In recognition of this, we’ve offered a further goodwill payment and hope this brings matters to a close.”
Rip Off Britain continues tomorrow on BBC one at 9:15am.